Ms Sakala says this has necessitated the need to upgrade the system.
She says the system is currently being upgraded to a broader base following the overwhelming levels of new customers Zamtel has attracted in the recent past.
Ms Sakala says this has affected the effective delivery of services to Zamtel users around the country.
She has since appealed to Zamtel customers to bear with the company as it works to upgrade its system so as to improve service delivery.
Meanwhile Zamtel has announced the upgrading of its retail outlets, in Chilenje, twin palm and levy malls with different types of phones of several brands costing from as low as 109 kwacha to as high 9,500 kwacha most of which are bundled with data, free messaging and voice calls.
Ooooh yeah!! By the time the upgrade will be completed you will have lost half the number of subscribers frustrated due to poor service. In fact you MAY HAVE A HIGH SUBSCRIBER BASE but IF YOU ARE NOT EFFICIENT TO RUN YOUR FIRM PROFITABLY YOU CAN STILL COLLAPSE! So please TELL US ON YOUR PROFITABILITY!! We are so interested in that as ZAMBIANS, OWNERS OF ZAMTEL and ALL PARASTATALS. Not this grand standing!!
Its an utter waste of time…i would fired all of them the lazy bones!!
Zamtel, how to you expect to grow your customer base when you are selling your customer details to MTN? I find it very unethical that MTN is marketing itself on my Zamtel line.
What a load of rubbish…you talk of increased customer based which you can not even turn to profit…in the same breath about upgrading of retail outlets, in Chilenje, twin palm and levy malls with different types of phones all expenses. This company is ran like a govt ministry…get new CEO from outside and remove all the deadwood/passengers in the company…and talk about profit.
Number one dead wood is this lady herself. A very incompetent person who depends on others to do even a simple task. I just wonder why they are even keeping her. I think it would be so prudent to mention what this growth translates to in terms of profits.
I love Zamtel please keep up the good work invest in network coverage as well so I use my phone in Mwape Kalunga
It amazes me how we behave, we want our country to thrive yet we are the same people bring it backwards. We so passionate about promoting & servicing foreign owned businesses (looking at comments bashing Zamtel on this article will tell you just that). I only recently switched from airtel to Zamtel to be truly patriotic.
Believe it or not the telecoms make millions from us & that money flies out to India or South Africa as quickly as it is made. MTN Airtel & Vodafone came here to make money & make their country men rich. They didn’t come here to give us jobs.
Zamtel is ours. We really need to get better as a nation to support our selves. If we switch Zamtel will have the money to invest in infrastructure to service us well. mTn & Airtel have foreign money which allows them to grow…
Wise words!!!! Well said.
@Nasho good thinking. Too bad that it took you this long to be on zamtel. I have always been on zamtel and I have encouraged many of my friends to do the same so that we can promote our own. Our mentality need a shift in many aspects of our lives because trust me it goes down to so many things than just telecom