The Zambia Qualifications Authority (ZAQA) says delays in certifying results is part of the verification process aimed at protecting the public from fraudulent qualifications.
Speaking during an exclusive interview with the media in Lusaka, ZAQA Corporate Communication Specialist, Inutu Mwanza says many cases of misrepresented qualifications were detected in 2025 after mandatory verification was introduced.
Ms Mwanza explained that local qualifications are usually verified within 14 days, depending on complexity.
She added that most complaints come from people who wait until the last minute, such as the day before a job interview or school enrollment.
“Once a qualification is verified, it is valid for life. Only new certificates need separate verification,” she said.
Ms Mwanza said ZAQA is also educating the public about its mandate and improving systems to ensure verification is done on time.
She clarified that ZAQA does not duplicate other government bodies but focuses on verifying and authenticating qualifications.
Ms Mwanza has since urged the public to verify their qualifications early to avoid missing employment or school opportunities.
