The decision follows a technical failure that affected ZRA’s core tax and customs systems on March 1, 2026. The outage temporarily prevented businesses and individuals from processing payments, clearing goods, and submitting tax documents.
Several major platforms were affected, including ASYCUDAWorld, which manages customs operations, TaxOnline for domestic tax services, the Smart Invoice system, and the Integrated Payment System.
The disruption left taxpayers and clearing agents unable to access the systems needed to complete transactions.
ZRA Commissioner General Dingani Banda said technical teams worked to restore the systems and managed to bring all core services back online within 72 hours.
Banda acknowledged that the outage disrupted services and affected many taxpayers who rely on the systems for their daily operations.
“The Authority would like to sincerely apologise to all stakeholders for the inconvenience caused during the period of the system outage,” Banda said.
ZRA has announced that penalties and interest directly linked to the system outage will be waived for taxpayers who were unable to meet deadlines during the downtime.
Banda also urged taxpayers experiencing challenges with ZRA services to use the Authority’s official communication channels for assistance while the systems continue to stabilise.
What a criminal precedent! Very soon you will be seeing more of these system breakdowns