The Ministry of Health has initiated a review and strengthening process of its existing grievance redress mechanism to improve conflict resolution channels within the health sector.
Speaking in Kabwe, Central Province, during the inaugural stakeholder review meeting, Provincial Health Director Elijah Mutoloki emphasized that the updated mechanism aims to enhance avenues for resolving conflicts effectively.
In a speech delivered on his behalf by Provincial Public Health Specialist Isaac Banda, Dr. Mutoloki stated that the Ministry will ensure the revised document complies with all legal provisions. He noted that a robust mechanism developed during the COVID-19 pandemic was not fully implemented.
Dr. Mutoloki highlighted that this project represents a new chapter in Zambia’s health governance, contributing to a more resilient, responsive, and accountable health system. The initiative aligns with the World Bank-supported Zambia Health Emergency Preparedness, Response, and Resilience Project under the broader Multi-Phased Approach Framework for Eastern and Southern Africa.
MOH Assistant Director for Health Promotion and Community, Kalangwa Kalangwa, described the mechanism as progressive for the health sector.
Meanwhile, MOH Chief Health Promotion Officer, Constance Musenge, stated that once the updated national document is standardized, it will facilitate the speedy resolution of conflicts among affected parties.
