CELTEL Zambia has apologized to its subscribers for the network interruption that resulted into clients failing to make calls on New Years Eve.
CETEL Acting Public Relations Manager Patricia Litiya said the network jam was caused by a micro link failure in Mbabala in Choma and equipment failure on one of its switches in Lusaka on Monday, 31st December, 2007.
She told ZANIS in a statement today that the equipment failure started around 19:00 hours and was rectified at 11:00hrs on January 1, 2008.
She explained that company engineers could not access the affected site due to heavy rains hence the delay in rectifying the problem.
Ms. Litiya said the micro link failure affected the entire Southern province and Western Province.
In Lusaka, She said Celtel experienced equipment failure on one of its switches and this resulted in bad network performance in Lusaka, Central and Eastern provinces.
This occurred on Monday, 31st December 2007 and was rectified at 16:00 hrs the following day.
She said Celtel Zambia did everything possible to ensure the network was restored on time.
“In this regard, capacity was adequate to cater for the expected traffic during the festive season and generally calls and SMS were sustained until yesterday when we experienced equipment failure ,” she said.