THE Zambia Information and Communication Technology Authority (ZICTA) is this year expected to introduce new measures to make mobile service providers more accountable.
Cyber Security Officer Nawa Samatebele explained that the authority was working on plans to ensure that fake phones were eventually blacklisted by all mobile service providers in Zambia.
Mr Samatebele said many fake phones have flooded the market and make it hard for the authority to track stolen phones.
He said that this would help the authority curb crime and would enhance service delivery.
And Consumer Protection Officer Edgar Mlauzi said the authority would be in every quarter publishing in the media the names of the mobile service providers that have performed poorly during that period.
He said that this would enable the consumers to make better decisions on which networks to use.
Mr Mlauzi said that the authority was trying to put in place a requirement where if the service providers cannot provide internet services for a period of time, they should compensate all their consumers for the inconvenience caused.
He said that all these were efforts to try and ensure that there was better service delivery in the telecommunications Sector.