Government has expressed happiness that local mobile service providers in the country were taking the initiative to expand the telecommunication sector.
Transport, Works, Supply and Communications Minister Yamfwa Mukanga said it was the desire of government to promote transparency and competition among the mobile service providers improve in business aspects.
Mr. Mukanga was speaking in Lusaka today when he launched a new ZAMTEL product called, “Selfcare portal” which enables customers to check and pay their bills online by simply logging into their selfcare portal accounts.
He further expressed gratitude that ZAMTEL’s customer base was growing.
“Government is proud to see such developments being championed by our own local telecommunication company. I am happy that ZAMTEL continues to grow in all business aspects,” the minister said.
Mr. Mukanga further commended ZAMTEL, which is running CellZ, Zambia’s third mobile service provider for coming up with such initiative in improving service delivery to its clients.
He said selfcare portal was a testimony that ZAMTEL was ready to reclaim its first position in the telecommunication sector where affordable services could be accessed.
“Your committed effort in meeting the desires of your customers has proven to be remarkable and must be commended because customers will now be accessing this service and review their bills in the comfort of their homes or office,” he said.
CellZ now joins two other mobile service providers operating in Zambia namely Airtel and MTN that are already providing services such as on e-billing and paying.