SPECIAL Assistant to the President for Projects Implementation and Monitoring Lucky Mulusa yesterday summoned the country’s three mobile phone service providers over the poor services currently being offered to subscribers.
Mr Mulusa said his office has received complaints from members of the public over poor service delivery, such as call dropping, freezing of calls and network congestion, while the providers have not bothered to apologise.
“Members of the public have complained of losing money through mobile companies and they do not get compensation. My office finds it fit to engage the three mobile phone service companies through Zambia Information Communication Technology Authority(ZICTA) so that together they can find a solution,” Mr Mulusa said.
ZICTA director general, Margaret Chalwe-Mudenda, said as a regulator, the authority would continue to engage the three companies to ensure customers received value for their money.
Airtel managing director Peter Correia said his company was committed to improving services to the general public and was investing in the improvement of the network in both urban and rural areas.