ERB cautions filling stations charging motorists to use toilets

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Energy Regulations
Board (ERB) offices

The Energy Regulation Board (ERB) has warned filling stations charging motorists to use toilets.

In a statement, ERB Director Consumer and Public Relations Agness Phiri says license conditions clearly stipulate that convenience services must be provided to the pubic free of charge.

Mrs Phiri says filling station owners are required to provide ancillary services such as a functioning toilet, compressed air, tyre inflator and pressure gauge in accordance with ERB license conditions.

She has reminded Oil Marketing Companies that the conditions attached to each and every license endorsed by the ERB are not a mere formality and must be executed without fail.

Mrs Phiri states that failure to comply with license conditions will attract enforcement action which includes fines and reduced grading of the affected sites.

She advised member of the public to demand for a receipt whenever they are charged so that proof of payment can be used to facilitate enforcement action against an erring licensee.

Mrs Phiri has futher advised members of the public to report energy related complaints to the ERB consumer toll free line 8484.

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9 COMMENTS

  1. Mrs Phiri says filling station owners are required to provide ancillary services such as a functioning toilet, compressed air, tyre inflator and pressure gauge in accordance with ERB license conditions.
    How many filling stations offer these,all you here in zambia are threats no one ever takes action because of corruption.

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  2. Councils are supposed to provide free toilets but there are no toilets for people to use. yet these visionless people allow street vending with no toilets. Zambia is still a dark country

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  3. nkhani ya KUNYA IS INTERESTING COS. EVEN LEADERS ZIKUNYA, NAKUSHULA FUTI CHINSHUPU KUNUNKHA YABA MY GOD IS FAIR ALTHOUGH I ALWAYS WONDER CHINSHUPU CHA HH, ECL KAVINDELE CHINUNKHA BWANJI?

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  4. ERB should inspect middle men who are charging extra monies when topping up for electricity. In Ndola Pamodzi Zesco vendors are asking 5-10 Kwach each time one buys electricity.

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  5. Some Charge for such services as compressed air, tyre inflator and pressure gauge, at time they are locked up…ERB shud do random inspections

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