The Ministry of Health has instituted investigations into the matter where a male nurse in Southern Province is alleged to have denied services to a mother who took her child to the health facility for not speaking the local language.
In a Video that has gone viral on Social Media, the mother is seen pleading with the male nurse that she could speak English and understand the local language.
Ministry of Health Head Media Relations Stanslous Ngosa said the Nation will be informed the outcome of the investigation in due course.
And Southern province acting permanent Secretary Kennedy Mubanga says the video in which a male nurse is demanding that a female client uses Tonga as a medium of communication which has gone viral is disturbing as it is a clear abrogation of the code of ethics of the public service.
Mr. Mubanga has for this reason directed the ministry of health to immediately launch an investigation into a matter and bring the culprit to book.
Mr Mubanga says the video which has gone viral on social media has the potential to undermine the confidence of the public in the civil service.
The acting permanent secretary said following the video in question that has gone viral his office has received inquiries from concerned citizens asking for clarity on the alleged professional misconduct of the male nurse in Kaliningrad area.
He warned that government will not stand aloof and watch rights of citizens being violated by those it has employed to provide a service.
Mr Mubanga explained that all public workers are expected to exhibit good professional conduct when discharging their services.
He has warned of disciplinary action against public workers abrogation the code of ethics with impunity.
In November last year, the Health Professions Council of Zambia suspended the practicing license for Mwansa Chalwe, a clinical Officer, General holder of license number HPCZ 10/2/06491 working at Nansenga Clinic in Ithezi-tezhi, Central Province for violating the privacy and confidentiality of his clients.
It was alleged that Mr. Chalwe posted pictures of clients during an ART session on his facebook page who were attenging Anti-Retroviral treatment session he conducted which violated their privacy and confidentiality.