Zamtel Retail and Channels Manager Mwimba Makanta explains the functionality of the latest devices on display to IDC Group CEO Mateyo Kaluba as Zamtel CEO Sydney Mupeta looks on during the launch of the Woodlands Customer Service Centre
Zamtel Retail and Channels Manager Mwimba Makanta explains the functionality of the latest devices on display to IDC Group CEO Mateyo Kaluba as Zamtel CEO Sydney Mupeta looks on during the launch of the Woodlands Customer Service Centre

 

 

 

The Industrial Development Corporation (IDC) has urged companies within the Group to emulate Zamtel and embrace innovation to support growth and profitability of their respective businesses.

Officially launching the Zamtel ultra-modern Woodlands Customer Service Centre, IDC Group Chief Executive Officer Mr Mateyo Kaluba said the notion of poor customer service from Zambian companies in any industry must become a thing of the past.

He said IDC expects its companies to adopt the highest levels of efficiency and invest in training to build capacity of members of staff.

Mr Kaluba said the IDC is proud to see subsidiaries such as Zamtel apply innovation that improves the quality of service to customers.

Mr Kaluba said the need for service excellence in business cannot be over emphasised because it is key to retaining customers and extracting more value from them.

“When your customer is happy, they are more understanding when you face challenges as an organisation and less sensitive to price adjustments,” Mr Kaluba said.

And Zamtel Chief Executive Officer Mr Sydney Mupeta said the facility will serve as a one stop shop for customers to access all products and services.

He said the Centre will also have an experiential facility where customers will experience some of the products and services on offer before they make the decision to purchase.

Mr Mupeta commended the IDC for the continued support and guidance offered to Zamtel as it strives towards excellence in provision of quality services.

IDC Group CEO Mateyo Kaluba chats with Zamtel CEO Sydney Mupeta during the launch of the Woodlands Customer Service Centre
IDC Group CEO Mateyo Kaluba chats with Zamtel CEO Sydney Mupeta during the launch of the Woodlands Customer Service Centre

 

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8 COMMENTS

  1. “ He said IDC expects its companies to adopt the highest levels of efficiency and invest in training to build capacity of members of staff.” There is no substitute for this. That is the way to go. High class Customer service will not come naturally it has to be developed through training & development.

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    • These are the thing;
      LapGreen was a Gaddafi regime company, they bought Zamtel. Pumped money and brought in alot of vans from Tripoli.
      Sata didn’t like idea of sale Zamtel. He reversed sale, luckily enough, no one from Tripoli could fight it like KCM, Gaddafi was dead in same period, up to now they have no government.
      So now Zamtel is just harvesting from the mango trees left by Gaddafi. Of course Sydney Mupeta prunes and add manure, and true is a good care taker.
      So be careful when insulting ZamPost and Times of Zambia.

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    • Let’s be talking about profits and dividends.
      I don’t believe in lip service and camera rolling propaganda.

      Find an equity partner for Zamtel, list it on LuSE and replace Sydney Mupeta with a profit and dividend paying CEO not a window shopping photo and camera exhibition personality fast fast.
      I don’t see Zesco showcasing their customer service shops on camera. There must be something charming about this Zamtel CEO when it comes to publicity and camera chasing.

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  2. Its wrong to use zamtel and innovation in the same sentence. Which innovation when zamtel just copies from mtn and airtel? It is always the last to implement most of the value added mobile services. You call building a customer service center innovation?

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  3. This IDC is rubbish we dont even to talk about it. Why forcus on companies which are doing fine only. We need to see NCZ, Mansa Batteries, Serios and Mulungshi textile Zambia Railways begin to run under them and not this rubbish we are seeing now.

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  4. Positive strategy for Zamtel towards that 2 Million subscriber base Mandahill (east) and Woodlands (west/central) and levy (central) and Novare (North) only makeni the other Customer Service Center at tall trees also a value CVP contribution

    not too many for now

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  5. Sydney Mupeta graduated with a Distinction in Electronics Engineering at UNZA in 2003. Very brilliant young man. A Luanshya product

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