ZICTA fines all the three mobile phone companies K5.4 million Kwacha for poor quality of service

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The Zambia Information and Communications Technology Authority (ZICTA) has fined all three mobile phone companies operating in the country a combined 5.4 million Kwacha, for the poor quality of service.

This is after AIRTEL, ZAMTEL, and MTN were found liable for failure to adhere to the quality of service guidelines, issued by the regulatory authority.

ZICTA Corporate Communications Manager, Ngabo Nankonde has confirmed the punitive measures in a statement to ZNBC news issued in Lusaka today.

Airtel has been fined 4.8 million Kwacha, while ZAMTEL has been fined 450,000 Kwacha and MTN has been fined 225,000 Kwacha.

Ms. Nankonde says the fines were imposed on the companies on August 26, 2020, and they have been given a period of 7 days in which to pay.

She has reiterated that ZICTA will continue to conduct quality of service inspections, adding that mobile service subscribers are encouraged to report any poor quality of service.

11 COMMENTS

  1. Zicta well done..rules are rules. Poor network can lead to business losses and not only losing your side hustle but even losing your side chick. Kz

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  2. All the the three,Airtel,MTN and Zamtel should have been fined K10,000,000=00 each.Call centers,poor;internet, pathetic;voice calling, irritating!!
    So frustrating.But don’t just fine them,let them work on their short comings.We are tired.

  3. Ba PF government is behaving like kaponya bullies now. With no proper legal due process they would just say Give us money or we shut you down. They are confiscating mines even accusing HH of stealing when we all know ebamaketu. Anyway, I hope the police are seeing what the government is doing.

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  4. WHAT DOES IT MEAN?
    WHY DID ZICTA FRUSTRATE VODACOM WHO WERE THEN FORCED TO LEAVE..
    THIS IS NONSENSE!!
    BRING BACK VODACOM NOW AND ALLOW THEM TO COMPETE IN THE SPACE

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  5. WHAT DOES IT MEAN?
    WHY DID ZICTA FRUSTRATE VODACOM WHO WERE THEN FORCED TO LEAVE..
    THIS IS NONSENSE!!
    BRING BACK VODACOM NOW AND ALLOW THEM TO COMPETE IN THE SPACE.

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  6. WHAT DOES IT MEAN?!
    WHY DID ZICTA FRUSTRATE VODACOM WHO WERE THEN FORCED TO LEAVE..
    THIS IS NONSENSE!!
    BRING BACK VODACOM NOW AND ALLOW THEM TO COMPETE IN THE SPACE.

  7. Kikiki I even threw away my phone kanshi its the network and poor service. I should have waited. I thought it was my phone kanshi its the rubbish network. A lot people are busy having their phones “repaired” and yet its poor network. Let them compensate me also for throwing away my phone.
    Disaster!!! Charge them more even US$10m each. Its too much.

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