The National Water Supply and Sanitation Council (NWASCO) has directed the Lusaka Water and Sewerage Company (LWSC) to exempt from paying new water tariffs, customers that received water for less than guaranteed hours.
The directives come in the wake of findings that the LWSC has been providing water below the guaranteed service hours in some areas within its jurisdiction.
NWASCO management says provision of water by Lusaka water and sewerage has not been done in good faith because it has consistently provided water below the guaranteed services hours in certain areas.
NWASCO Public Relations and Communications Officer Katendi Wandi disclosed this in press statement released to ZANIS in Lusaka today.
Ms. Wandi said water tariffs must be adjusted in areas where the guaranteed service was not provided.
She said the approved tariff was based on the said service level guarantee, which indicated that the Lusaka water utility company has not provided the tariff.
“In order to protect the customers from exploitation, NWASCO has directed that all customers receiving water supply for less than the guaranteed hours of supply and are on fixed tariff rate, will not be affected by the new approved tariff that is expected to be implemented by June 2008,” she said.
Ms Wandi explained that NWASCO would ensure that customers that were not getting water for the guaranteed hours were not affected by the new tariff until the time the water regulatory body would be satisfied with the services of the LWSC.
The areas affected by the tariff sanction are Chilenje areas, Sanduluka, Burma, Mosi-O-Tunya and Muramba roads. Others are Garden site three and four and Lungu area.
She said NWASCO would continue with it’s inspections in order to isolate other areas that may be included in this tariff sanction.
She has since informed all customers to look out for the service level guarantee display that specified the service they should expect.
ZANIS/VP/KSH/ENDS