CELTEL subscribers in Lusaka have demanded an explanation from CELTEL management for what they termed as ‘failure’ to communicate to their beloved ones, friends and relatives.
The subscribers said they could not communicate or send Short Messaging Services (SMSs) from 01-00 hours and onwards.
The irate subscribers today stormed ZANIS Offices in Lusaka to register their profound displeasure, saying CELTEL has allegedly disowned its clientele.
One affected CELTEL subscriber, Gearbox Banda wondered why the mobile service provider could ‘shun’ its customers on an important festival like New Year.
Banda said he has failed to communicate or send an SMS to inform his relative in the village in Lundazi in the Eastern Province of the death of his father who died at the University Teaching Hospital (UTH) last night at 23:25 hours.
Another CELTEL Subscriber, Gwilizani Phiri said he also failed to communicate with his uncle in Luwingu in the Northern Province to inform him about his sister who is seriously sick at Chawama Clinic.
The subscribers wondered way other subscribers from other mobile service providers like MTN and Cell ‘Z’ could freely communicate when they at CELTEL failed.
The irate CELTEL subscribers have threatened to ‘ditch’ CELTEL in preference to other mobile service providers like MTN and Cell ‘Z’.
By press time, CELTEL network was proving difficulty to go through.
And efforts to get a comment from CELTEL Public Relations Office proved futile as there was a serious congestion at the CELTEL network.