Sinazongwe residents in Southern Province have called on Celtel to close down their communication facility if they have failed to run it following persistent loss of network
for three days.
Most residents talked to by ZANIS said they have crossed over to MTN because they could not wait for their business to be affected when there were other better networks.
Richard Kalyangu said he has lost business because of Celtel’s failure to repair its communication facilities in the district.
“Now I have bought an MTN card because of the nonsense from the so called people’s network, right now we are stuck we can’t communicate,” said Kalyangu while brandishing his new MTN simcard .
He said Celtel was losing out to MTN whose rates were lower.
Mr. Kalyangu noted that it was shameful for Celtel to take three days without attending to faults on its network.
He said despite reaping huge sums of money in the district the company has failed to apologise to their customers for the inconvenience caused.
“The fellows are quiet when they are reaping huge sums of money in the district, I condemn this silence because a genuine business entity would have at least apologised,” Mr. Kalyangu said.
Vernon Muyaba a Teacher at Mine Maamba GRZ in Maamba pointed out that Celtel was failing to deliver according to people’s expectations in the district.
Mr. Muyaba said serious business has been grounded to a halt in the past three days when the mobile cell phone provider’s network was failing to operate.
“It’s a let down I have finally gone to MTN because my business is ruined,” Mr. Muyaba noted
He said Celtel should learn to respond to their network failure on time to give people the right service that they deserved.
In the past one week Celtel network has been a problem in Sinazongwe district and most people have shifted to MTN.
Owing to the rapid shift to MTN in the district, most of the MTN dealers had run out of air time in Sinazongwe.
Two weeks ago residents in Namwala district also complained of Celtel’s network failure and they threatened to dump the Mobile Service provider in preference to MTN.