Newly appointed Zambia Revenue Authority (ZRA) Commissioner General, Kingsley Chanda has urged staff to treat tax payers with respect if the institution is to fulfill its mandate of collecting revenue for government.
Mr. Chanda said there is need for the Zambia Revenue Authority (ZRA) to harness sound working relations with tax payers if tax evasion is to be eradicated at all costs.
In a memo addressed to all staff and made available to ZANIS in Lusaka today, Mr. Chanda said ZRA needs to ensure that citizens and companies cooperate in paying taxes to foster national economic development.
“I expect all members of staff to treat all taxpayers with respect and courtesy even when the taxpayer is wrong. Without paying taxes, you can’t have these social goods and services such as education, health etc,” he said.
The ZRA Chief warned that he will not hesitate to sack partisan, undisciplined and non performing workers in his quest to improve efficiency and performance at ZRA.
“We collect revenue across the country without political considerations. Therefore, there must be no politics here at ZRA. If anyone dares to undermine or compromise revenue collection because of political prejudice, as alleged in the past, I will not hesitate to fire you,” Mr Chanda said.
Mr Chanda pledged to transform ZRA into a transparent, vibrant, and effective government agency tasked with collecting revenue for government.