Quality service delivery key to economic growth-Chipoka Mulenga

Minister of Commerce, Trade and Industry, Chipoka Mulenga
Minister of Commerce, Trade and Industry, Chipoka Mulenga

Minister of Commerce, Trade and Industry, Chipoka Mulenga has stressed the need for quality delivery of service among statutory institutions.

Mr Mulenga says as Zambia grapples with debt, quality service delivery should be top of the agenda.

Speaking in Lusaka today during a business forum to commemorate, World Metrology Day, the Minister said downplaying the need for quality as the country tries to recover the economy will have a negative impact on the efforts.

Mr Mulenga said in as much as there is need to undertake work expeditiously, quality should never be compromised.

“I’d love to implore all of us, as we are here. Let us be a man and woman that will provide services with quality. We are a part of the innovators that will not only do business with each other but deliver quality services,” he said.

And Mr Mulenga said inaccurate measurements can be disastrous.

He cited irregular measurements of pharmaceutical products, saying this can be detrimental to human health.

The Minister also urged different stakeholders to enhance collaboration among players regardless of what sector they are in.

“Do not compete among yourselves, complement each other,” Mr Mulenga said.

Speaking on the same occasion, Zambia Metrology Agency (ZMA) Executive Director, Himba Cheelo said for Zambian goods and services to penetrate the global market, various international standards must meet several quality and quantity factors.

Ms Himba said all successful and developed economies were built on robust measurement systems.

She said ZMA is determined that all the institution’s partners meet the appropriate metrology standards.

“Zambia Metrology Agency remains committed to ensure that all our business players meet the necessary metrology requirements,” Ms Himba said.

And Zambia Association of Manufacturers (ZAM) Board Member, Mohammed Umar urged ZMA to undertake sensitisation to members of the public on issues of metrology.

Mr Umar said metrology is an important concept the public needs to understand.

“Metrology remains to be one of the most misunderstood concepts in the world.

The application of metrology cuts across all developmental and economic sectors.

This year’s World Metrology Day was being commemorated under the theme:

“Metrology in the digital era”.