The Communications Authority has called on internet service providers to make security an important feature of their service.
Communication Authority Acting Controller, Richard Mwanza, said this is to protect customers from the risk of viruses and other attacks that might lead to loss of important personal and confidential data.
Mr. Mwanza said this in Lusaka yesterday at the opening of the internet provider’s security meeting in the wake of the recent hacking of ZAMNET web server on 27th December last year.
He said Service Providers need to protect the customers from fraud and thefts that may arise as a result of sharing personal information online.
He said the recent hacking of ZAMNET web server shows how vulnerable Zambia is to be targeted by cyber criminals adding that this should not be taken lightly.
Mr. Mwanza said ZAMNET customers lost business whose cost cannot be quantified adding that this has also eroded the confidence in people who trusted in ICT’s.
He has also called on the Internet Service Providers to put in place mitigation procedures that should ensure business continuity in the case of any eventuality.
Mr. Mwanza further called for a disaster recovery plan and procedures which should be a requirement for licensing and renewal.
He disclosed that the communication authority will soon review the license condition of all Internet Providers to ensure that customer’s security needs are addressed.
The communication authority has since formed a task force that will mitigate and prevent customers from being exploited.
Director in the Ministry of Transport and Communication, Victor Mbumwae, has called on all stakeholders to promote and fight cyber crime due to its negative effects.
Mr. Mbumwae said there is need to fight cyber crime adding that doing so would shame critics the ICTs.
He said this will also help safe guard the country from unwarranted attacks and exposure of information.
Meanwhile, ZAMNET Technical Director, Raphael Maseko, said the recent hacking of its web server did not expose private information.
Mr. Maseko has however assured its consumers and the general public that their information is secure.
He said ZAMNET is currently conducting investigations into the cause and the extent of the problem.
ZANIS