LUKANGA Water and Sewerage Company (LgWSC) spokesperson Siwa Mwene has expressed hope, the devised new system of paying water bills through the First National Bank (FNB) using the Automotive Teller Machines (ATM) will improve on customer service.
In February, this year LgWSC and FNB entered into an agreement, where customers were provided with a platform to pay water bills using FNB VISA.
This included the installation of swiping machines in all the offices of LgWSC in Central Province.
Ms Mwene said since February, more than K8, 000 had so been paid by customers through FNB.
She said the company had also partnered with Shoprite, where payments would equally be made from.
Ms Mwene, however, said most customers had not been familiar with the arrangement with Shoprite and that it was tricky to pay through Shoprite as the province only had two in Kapiri-Mposhi and Kabwe respectively.
“The benefits of using the VISA card are that you do not need to line up at our headquarters office, so this has made life much easier.
“So far through FNB we have collected over K8, 000 but unfortunately through Shoprite only nine people have paid through them,” she said.
Ms Mwene said LgWSC would soon step up advertisements to sale the new product, taking advantage of local radio stations in Kabwe among other means.
“Those who still want to come and pay direct at our offices, they can still continue,” she said.
This is great but how exactly does this improve customer service?
Thanks
BB2014,2016
Mushota, FNB is just the one!! I pay dstv, box office, prepaid electricity at even at 0200hrs!! And I can now deposit on the ATM without queuing inside. This bank is making life easier. I can even pay creditors with my mobile using e-wallet as the receiver doesn’t need to have an account. GREAT SERVICES FROM THIS BANK!! They are always coming up with funky innovations that meet their customers’ needs.
Automotive teller machines……..they are in cars now…didnt know
A motivating discussion is definitely worth comment.
I do believe that you ought to publish more on this
subject, it may not be a taboo matter but usually people don’t speak about these issues.
To the next! Kind regards!!
Liverpool tröja
Automated Teller Machine & Not Automotive Teller Machine…..!
…… Great move by all parties concerned….!
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